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Marriott International: Changes to 48 Hour Cancellation Policy

Marriott International is implementing a cancellation policy at hotels in the Americas including the United States, Canada, Caribbean and Latin America, across all brands with the exception of Design Hotels. The policy has been revised to make rooms available to guests that would have otherwise gone unoccupied due to a last-minute cancellation.

The Change

While cancellation policies vary by hotel, hotels whose policy is to allow guests to cancel their room reservations on the day before arrival without incurring a fee are faced with a significant number of unsold rooms due to last minute cancellations. Guests will now be required to cancel their room reservation by midnight 48 hours prior to arrival in order to avoid a fee. This will allow hotels a better chance to make the rooms available to guests seeking last minute accommodations.

The revised cancellation policy will take effect on June 15, 2017 and applies to reservations made on or after June 15, 2017.

Because cancellation policies vary by hotel and for certain events and rates, customers should always check the cancellation policy that applies at the time of booking.