Accor Hotels ALL Stay Well Policy

Please read below for Accor Hotels new policies regarding their commitment to the health and safety of guests.

Book by Dec 31, 2020
ALL Stay Well.

We are committed to ensuring that you stay safe and stay well in all of our hotels.


For more than 130 years, our loyal guests and employees at Accor properties across North & Central America have entrusted us with their care and safety. We have a long-standing tradition of setting new benchmarks for excellence in our industry and today is no different. As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Accor family. Today, this means keeping you safe by preventing the spread of COVID-19 – by partnering with top experts, investing in research, new standards of safety, enhanced protocols and procedures which will address our new reality. And though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that you, our valued guests and employees, will always be looked after with the highest degree of care and comfort. Stay well with ALL.


Global Programs

High standards of hygiene and cleanliness are already delivered across all our brands, all over the world. However the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched the ALLSAFE label, which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry.


Accor’s global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. The ALLSAFE label communicates to guests when these standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.


For Full Details Regarding Your On Property Experience Click Here


To further strengthen our hotels’ commitment to the care of all who visit, Accor has announced a groundbreaking strategic partnership with AXA, a global insurance and assistance leader. Offering medical assistance to the clients of 5,000 Accor hotels around the world, guests will benefit from AXA’s latest telemedicine innovations and free access to medical teleconsultations. Customers will also have access to AXA’s extensive medical networks, which bring together tens of thousands of licensed healthcare professionals. Rollout is expected as soon as July 2020.


All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program ensure initial and continued compliance at all hotels across North & Central America.


Our Expert Advisors

Dr. Amesh Adalja - Senior Scholar at the Johns Hopkins University Center for Health Security & spokesman for the Infectious Diseases Society of America


Ruth Petran, Ph.D., CFS - Senior Corporate Scientist, Food Safety and Public Health, Ecolab


Ben Conway, MSTM - Principal Technical Account Specialist, Research Development & Engineering, Ecolab


Andrea Torrance - Senior Vice President, Guest Experience, Accor North & Central America


Brett Patterson - Senior Vice President, Food & Beverage, Accor North & Central America


Kim Van Pelt - Senior Vice President, Talent & Culture, Accor North & Central America



Accor Hotel Brands: Fairmont. SO/ Hotels & Resorts. Sofitel Hotels. 21C Museum Hotels. M Gallery Hotel Collection. Pullman. Swissotel. Novotel.  Ibis Hotels. Ibis Styles. 

Terms & Conditions

For full details please contact a travel advisor


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