• Once a booking is made it generally cannot be cancelled or changed without penalties. Penalties can be as high as 100% of the purchase price.
  • A valid credit card, in the name of one of the passengers travelling, must be used. If you are a new client of Vision Travel Travel Alberta, one of our travel consultants will contact you and ask you to verify this credit card. If we are unable to contact you via the contact information that you provide, the booking will be cancelled.
  • We strongly suggest deluxe package insurance be purchased with every booking as it your best protection against unforeseen circumstances.
  • It is your responsibility to ensure that you have the required documentation for travelling outside of Canada. Vision Travel Travel is not responsible for any costs incurred as a result of failure to have the required documentation.
  • When travelling out of Canada, please ensure that the passenger name you enter when making the booking is exactly the same as the name on your passport. There are fees for any name changes once the booking is confirmed.
  • Prices for most SoftVoyage bookings reflect a discount from published prices and apply to self booking of these products. Should any assistance be requested from one of our professional travel consultants, a service fee will apply.



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